By placing an order with Best Design Hub UK, you confirm that you are in agreement with and bound by the terms and conditions below.
The Client: The company or individual requesting the services from Best Design Hub UK.
Best Design Hub UK: Primary designer/site owner & employees or affiliates.
Best Design Hub UK will carry out work only where an agreement or order is provided either by email, telephone, mail or fax. Best Design Hub UK will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Best Design Hub UK and the client, this includes telephone and email agreements.
Best Design Hub UK sometimes works with a partner company for website design projects. Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Best Design Hub UK cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Best Design Hub UK.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Best Design Hub UK remain the copyright of Best Design Hub UK and may only be commercially reproduced or resold with the permission of Best Design Hub UK.
Best Design Hub UK cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of Best Design Hub UK and where no charge is made by Best Design Hub UK for such additions, Best Design Hub UK accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Best Design Hub UK all materials required to complete the site to the agreed standard and within the set deadline.
Best Design Hub UK will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Best Design Hub UK will not be liable or become involved in any disputes between the the client and their clients and cannot be held responsible for any wrongdoing on the part of the client.
Best Design Hub UK will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents/designers.
Best Design Hub UK will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
100% advance payment is required with any project before any design work will be carried out otherwise stated separately in quotation sent to client.
There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.
Database, Web Application & E-Commerce Development
Best Design Hub UK cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications or software written by Best Design Hub UK remain the copyright of Best Design Hub UK and may only be commercially reproduced or resold with the permission of Best Design Hub UK (unless specifically agreed).
All applications or sites will be developed on servers recommended by Best Design Hub UK (unless specifically agreed). Where applications or sites are developed on servers not recommended by Best Design Hub UK, the client is expected to provide or seek any information,additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by Best Design Hub UK before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Best Design Hub UK will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
We offer limited hosting services by buying server space from a selection of Internet Service Providers (ISPs). They have great customer and technical support and service guarantee for an annual average of 99% network availability for their infrastructure.
Should you require any additional information, please contact us to get more information.
Data Transfer Limits
Our monthly data transfer limit is ranged between 10GB to 100GB per Month depends on the package choosen, if data transfer exceeds this limit, connection to the site will be throttled and client is advised to upgrade.
Whilst Best Design Hub UK recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Best Design Hub UK cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
Domain & Hosting Billing Procedures
All accounts are set up on a pre-pay basis. We accept payments via Paypal & Local Bank Transfer (preferred). All quoted price is guaranteed for the term of payment where indicated in the offers. Best Design Hub UK reserves the right to change prices at any time. Payment is due each anniversary period following the date the account was established. If 5 days have passed and payment has not been posted, the account will be suspended until further notice. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Best Design Hub UK to request termination of services.
Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the Best Design Hub UK policy that any outstanding accounts for work carried out by Best Design Hub UK or its affiliates are required to be paid in full, no later than 10 days from the date of the invoice unless by prior arrangement with Best Design Hub UK.
In the event where deposit is required. Once the work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or Best Design Hub UK have not been contacted regarding the delay, access to the related website may be denied and web pages removed.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
Passing of Rights
Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the web site which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.
No such rights as described in above will pass until all amounts due to us from you are paid. This means that we will have a lien over any service, products, data or information. If you have not paid the invoice in full within 1 month from the date of the invoice you agree that you will forfeit your rights.
The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.
Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.
Project Handover & Client Responsibility
Once full access to the site is given to client, it is client responsibility to keep the credentials safe. Also it is advisable for client to do own site backup where applicable. We only keep 1 latest backup copy on the server most of the time. However, if the site were already become malfunction while backup is being done, even the backup file can’t be any of use. Client can opt for monthly backup services from us to prevent any unwanted data loss.
Standard site warranty is provided for all projects for a fixed period of 1 month after full access to the site has been passed to the client. Any site malfunctions and errors arise during this period will be taken care of without any additional fee. Warranty void if:
Full or part of the site files were found missing or deleted without any known reason.
Part of the files has been modified by client or any third party appointed by the client.
Full access to the site were found to be given to other third party person.
Major abuse or misuse of the system by client such as installing third party plugins that cause vulnerability, newsletter spam, etc.
If the client subscribed to any of Best Design Hub UK monthly/quarterly/yearly site update & maintenance services, full warranty will be automatically covered as long as the service remains active.
Thank you for using our services!